Help center
Help for accounts, wallets, and transactions.
Read the guides for general questions, or sign in and use Support for an account or transaction issue.
Contact supportCreate an account
Set up an account with an email you control, a unique password, and available security checks.
Get helpWallet & transfers
Check the asset, wallet address, and network before a transfer.
Get helpSecure your account
Review password, two-factor authentication, and phishing safety.
Get helpCommon questions
Common account and wallet questions
For account-specific questions, use Support after signing in.
How do I contact support?
Sign in to your ebitpoint account and open Support to create a ticket. Include the transaction reference and a clear description so the team can help you efficiently.
Why should I check the network before sending crypto?
Wallet addresses and networks are asset-specific. Sending through the wrong network can delay a transfer or make recovery impossible. Review the recipient details and network shown in your wallet before confirming.
What should I do if I do not recognize an account activity?
Change your password, secure your email account, and contact support as soon as possible. Do not share one-time verification codes or recovery information with anyone.
Where can I see my transaction history?
After signing in, open Transactions from the account area to review recent activity and access transaction receipts.