Answers about your account, wallet, and transactions.

Your account brings together your wallet, portfolio information, market watchlist, activity history, and entry points for buying, selling, sending, and receiving.

After signing in, open Dashboard for a summary of your portfolio and recent activity. Open Wallet for asset-specific information and Transactions for your history and receipts.

A rate helps you understand the current price shown for a selected asset. Review the final amount and transaction details at checkout before you proceed.

Confirm the selected asset, recipient wallet address, and network before submitting a transfer. Crypto transfers may be difficult or impossible to reverse once completed.

Open the wallet for the asset you expect to receive, then use the address and network shown there. Share only the receiving information needed for that specific asset and network.

Wallet addresses and transfer instructions are network-specific. Using the wrong network can delay a transfer or prevent recovery, so always review it before confirming.

The Buy flow shows the currently available ebitpoint receiving account for your order, such as Mobile Money or bank transfer where available. Review the selected payment account, Ghana cedi amount, and payment reference before you submit.

The reference helps the team match a payment to the right order during verification. Enter the reference from your own payment confirmation and keep it with the order details for follow-up.

Before starting a sale, add and review a saved, active payout method in your signed-in account. The Sell flow lets you select a saved Mobile Money or bank destination you recognise, then review it again before continuing.

Use the sell order status in your account and keep the order reference. The order view shows whether the crypto is awaiting deposit, the payout is being processed, or the sale is completed.

Use a unique password, secure the email linked to your account, and enable two-factor authentication where available. Treat unexpected messages requesting codes or recovery details with caution.

Secure your password and email account, then contact support as soon as possible. Sign in if you can; if you cannot access your account, use the public contact form and keep the ticket code sent by email. Include the relevant transaction reference if you have one, but never a password or one-time code.

Do not share passwords, one-time verification codes, recovery information, or private keys with anyone. A legitimate support process should not require you to disclose them.