Anti-money laundering policy

1.Policy statement

EBITPOINT LTD, which operates ebitpoint, does not allow its services to be used to launder money, finance terrorism, commit fraud, or evade sanctions. This policy explains the controls we use to keep the platform safe and what we expect from customers.

It applies to every ebitpoint account and to every Buy, Sell, Swap, deposit, and withdrawal made through ebitpoint.

2.Legal framework

ebitpoint serves customers in Ghana and Nigeria. Our approach takes account of the laws that apply in those countries and of international standards for virtual asset businesses, including:

• Ghana's Anti-Money Laundering Act, 2020 (Act 1044) and related guidance from the Financial Intelligence Centre and the Bank of Ghana.
• Nigeria's Money Laundering (Prevention and Prohibition) Act, 2022.
• The Financial Action Task Force (FATF) Recommendations and its guidance on virtual assets and virtual asset service providers.

3.Customer due diligence

When you open an account

• You register with your legal first and last name as they appear on your ID, a working email address, and a mobile number.
• New accounts are created only after you confirm your mobile number with an SMS code, and a number already confirmed on another account cannot be used to open a new one.
• Disposable email addresses are not accepted.
• Our services are for customers who live in Ghana or Nigeria, and you must choose one of these as your country when you register. Buying is currently available for Ghana accounts only.

Identity verification

To verify your identity, you upload a clear photo of a valid government-issued ID and a selfie of you holding the same ID. Every submission is reviewed before it is approved or declined. Only one submission can be under review at a time, and you can submit again if a submission is rejected. The identity verification guide explains what the form asks for.

Further checks

We may ask for more information at any time, for example about the source of funds, the purpose of a transaction, or who controls an account. Where our step-up check for large withdrawals is switched on, you may also be asked to complete a live face check that is compared with your verification selfie.

4.Verification tiers and limits

Accounts are either unverified (Starter) or verified. Limits are measured in US dollar value. Per-order and daily limits count from 00:00 GMT, and monthly limits count from the first day of the calendar month at 00:00 GMT. Selling from your ebitpoint balance and selling by sending crypto to ebitpoint count toward the same Sell limits. Limits are set by ebitpoint and may change. Swap has its own minimum and maximum amounts. If an amount is above your limit, it is refused with a message telling you which limit applies.

5.Withdrawal safeguards

• Sending crypto to an external wallet needs a verified account and two-factor sign-in (an authenticator app or a passkey). Every Send is confirmed with a code or passkey at the moment you submit it.
• The first time you send to an address you have not successfully sent to before, we email you a single-use link that is valid for 30 minutes. The Send waits until you confirm it, and is cancelled and your funds released if the link expires.
• You can turn on whitelist-only mode, so you can only send to saved addresses, and choose a waiting period of 24, 48 or 72 hours before a newly added address can be used. Adding or removing an address requires your password and triggers a notification.
• After a security change, Sending is paused for a time: 24 hours after a password reset, and 48 hours after a two-factor reset, a recovery-code sign-in, or a change of phone number or email address. You can also turn on Withdraw Protection to pause Sends for 1 to 7 days.
• The requested amount is reserved from your balance before anything is sent.
• Every withdrawal from your ebitpoint balance is checked before it is sent.

6.Monitoring and account controls

We monitor new orders, withdrawals, and over-the-counter requests, and we check that account balances stay consistent with recorded activity.

A payment reference can only be attached to one Buy order for the same ebitpoint payment account, unless that order was cancelled. We also apply rate limits to sensitive actions.

When we need to, we can restrict an account. Restrictions can apply to signing in, buying, selling, and swapping, withdrawals, or profile changes, and you are notified when a restriction is applied or removed.

7.Prohibited activity

When using ebitpoint, you must not:

• Deposit, move, or cash out money or crypto that comes from crime.
• Finance terrorism or any person or organisation subject to sanctions.
• Let anyone else use your account. Your account is for your own use.
• Open or run more than one account, or use another person's identity or documents.
• Split transactions to avoid limits or checks.
• Commit or help with fraud, scams, or fake payment references.
• Buy or sell for another person, a business, or any other third party without the appropriate authority and without telling us first.

8.What we may do

To meet our obligations and protect customers, ebitpoint may:

• Refuse to open an account or to carry out a transaction.
• Ask for identification, supporting documents, or an explanation of a transaction before continuing.
• Delay, pause, or cancel an order or withdrawal while we review it.
• Restrict or close an account, and hold funds where the law requires or allows it.
• Share information with competent authorities when the law requires it. In some cases the law may stop us from telling you that we have done so.

9.Your obligations

• Give accurate, current information and keep it up to date.
• Use your own Mobile Money or bank account for payments and payouts.
• Answer our requests for information promptly and honestly.
• Keep your account secure and tell us straight away if you suspect someone else has used it.

10.Record keeping

We keep records of verification decisions, transactions, and account changes. If your account is deleted, we keep your identity verification records and documents, your transaction records, including the payout accounts and wallet addresses they used, and our financial records, which cannot be edited or deleted. How we handle personal information is described in the Privacy notice and the GDPR data protection notice.

11.Reporting a concern

If you think an account or transaction on ebitpoint is linked to fraud or other crime, or someone has asked you to use your account on their behalf, email info@ebitpoint.com or contact Support. Do not share your password, one-time codes, or private keys with anyone, including people who say they work for ebitpoint.

12.Updates to this policy

We review this policy as our services, risks, and legal obligations change. The current version and its update date are always shown on this page.