Review before confirming
Check the selected asset, quoted rate, amount, payout details, wallet address, and network shown for the action you are about to take.
Trust should be supported by clear evidence.
Review the safeguards, support routes, feedback standard, and information sources behind the ebitpoint customer experience.
Clear checks at the moments that matter
Crypto transfers can be difficult or impossible to reverse. The useful details should stay visible before an action is confirmed and remain traceable afterwards.
Protect account access
Use a unique password, secure the email connected to your account, and enable an available second sign-in step.
Keep support traceable
Sign in for account or transaction support when you can, so the request stays with your account history. If you cannot sign in, the contact form accepts a guest request.
Ask for honest feedback
A review request should welcome positive or negative feedback after a completed order, without a reward or pressure to change the rating.
Keep the full issue in one accountable conversation.
For an account, balance, or transaction question, sign in when possible and include the relevant order or transaction reference. If you cannot access your account, use the public contact form and keep the ticket code sent by email. If the first answer does not resolve the issue, reply in the same conversation and explain what remains unresolved.
A public review is not a secure support channel. Never include a password, one-time code, recovery information, private key, full identity document, or other sensitive account information in a review or public post.
Start a support requestHow was your experience?
Your honest feedback—positive or negative—helps customers understand what to expect and helps us improve. There is no reward for leaving a review, and your order outcome is not affected. Support remains available separately when an order needs attention.
Status claims require a current official record.
Registration, regulatory sandbox participation, and licensing are different statuses. ebitpoint does not treat one as proof of another, and a status claim should be published only when it can be supported by a current record from the responsible authority.
For current Ghana regulatory information, consult the Bank of Ghana Virtual Assets Department (opens in a new tab) and the Securities and Exchange Commission Ghana (opens in a new tab).
The Bank of Ghana and SEC also state that mass marketing or public promotional campaigns for virtual assets require express authorisation. Read the official public notice on virtual-asset advertising (opens in a new tab) directly. A search position, advert, or social post is not evidence of regulatory approval or endorsement.