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Get help with your ebitpoint account.

Send a message below and the ebitpoint team will follow up on your request. Use the Help centre and FAQ for general guidance about wallets, rates, and account security.

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Contact ebitpoint in Accra

Use these verified details when you need to speak with the team, send an email, or visit the office. Staff will never ask for your password, one-time code, recovery phrase, or private key.

Call ebitpoint

Speak with the Accra team Monday to Saturday, 8:30 am to 5:00 pm.

030 224 7719

Email ebitpoint

Use the official company inbox for general enquiries and support follow-up.

info@ebitpoint.com

Start a support request

No account needed. Add a name and email so the team can follow up, then keep the confirmation for later.

We will send a confirmation email with a reference code. Keep that code and this email address - together they let you find this request again later, including from a different device.

Already have a ticket?

Find a request you opened earlier - useful on a new device or browser.

Give support the context they need⁠—without sharing sensitive codes.

  • Sign in first if your question involves your own account or a transaction, so support can see the relevant history right away.
  • Include a transaction reference when your request is about a transfer, buy, or sell.
  • Never share your password, one-time code, recovery information, or private key with anyone.

Check the FAQ or product pages first

Many questions already have an answer here, without waiting on a reply.

Common questions

Find concise answers about accounts, rates, wallets, transfers, and account safety before you submit a request.

Browse FAQ

Product information

See the account, wallet, portfolio, market, and transaction tools available in ebitpoint.

See products

Read wallet, rate, transfer, and account-security guides.

Visit Help centre