Use the secure signed-in form
The verification form asks for a clear photo of a government-issued ID and a selfie holding that same ID. The form accepts JPEG or PNG images, up to 1.2MB for each file, and compresses larger phone photos before upload.
Identity verification
Understand the verification step before you begin.
This guide explains what the secure ebitpoint verification form asks for and where you can follow its latest review status.
Sign in to verifyWhat to expect
Keep the process clear and secure.
Use only the account area for your documents and check the latest status there instead of relying on unexpected messages.
Follow the review status
After submission, the latest verification entry is shown as pending review, approved, or rejected in the signed-in verification area.
Keep identity information private
Only submit identity documents through the signed-in verification flow. Do not send them in chat or share a password, recovery information, or one-time code with anyone.
Need help with your own status?
Use the support form for account-specific questions.
Sign in first when you can so the team can review the request with your account history. The contact form also works when account access is the problem.