How to check a suspicious crypto message
- Step 1
Stop when the message creates urgency
Do not pay, approve a prompt, or move crypto while someone is rushing you. Give yourself time to check the claim independently.
- Step 2
Open the service yourself
Type the known site address or use a trusted bookmark. Do not sign in through an unexpected link, advert, direct message, or QR code.
- Step 3
Check the sender and request
Compare the sender, domain, order reference, destination, and transaction details with the record in your own account. Display names and social profiles can be copied.
- Step 4
Protect every authentication secret
Never share your password, one-time code, two-factor code, private key, or recovery phrase. Do not install remote-access software for someone claiming to be Support.
- Step 5
Reject guaranteed returns and pay-to-unlock claims
A promise of risk-free profit, doubled crypto, or a required payment to release unexpected funds is a strong warning sign. Do not send a test amount to prove the claim.
- Step 6
Report through an official route
Use signed-in Support for account activity and retain non-secret evidence such as the sender address, URL, order reference, and transaction hash.
Urgency is a warning sign
Scams often arrive with pressure: a limited-time offer, a warning that your account will close, or a promise that you must act before the price changes. Take a breath. A real decision about your money or crypto can survive a few minutes of checking.
If the message includes an unexpected link, open ebitpoint from a bookmark or type the address yourself instead of following it.
Support will not need your secret codes
Your password, two-factor authentication code, and wallet recovery phrase are private. No support agent needs them to investigate an order. Anyone who asks for one of these items is asking for access they should not have.
The same rule applies to screen-sharing apps. Do not give a stranger remote access to your phone or computer to 'help' with a crypto transaction.
Check the details yourself
Before sending crypto or approving a payment, check the destination, asset, network, and amount inside your own account. Scammers can make an address look familiar by changing only a few characters, so never rely on a quick glance or a copied message.
For a new recipient, a small test transfer can be sensible when the product and network support it. Confirm it arrives before committing to a larger transfer.
Ask through the official support route
When something feels unusual, use the Support area in your signed-in account and include the transaction reference. It is safer than discussing an account issue in a public comment, random WhatsApp conversation, or direct message.