How to use a Bitcoin wallet more safely
- Step 1
Secure the account and email
Use different strong passwords for your email and wallet account, enable available second-factor protection, and review alerts about sign-ins or security changes.
- Step 2
Open the Bitcoin wallet yourself
Type the trusted site address or use your own bookmark. Do not sign in through an unexpected advert, message, or support link.
- Step 3
Match BTC and the Bitcoin network
Confirm that both the sending and receiving sides identify the asset as Bitcoin (BTC) and support the route displayed by the wallet.
- Step 4
Copy and compare the destination
Copy instead of retyping, then compare the first and last characters after pasting. Stop if the address changes or differs from the one you intended.
- Step 5
Review the amount before sending
Check the BTC amount, any displayed network fee, saved withdrawal destination, and final confirmation screen. Use a small test transfer first when appropriate.
- Step 6
Keep the transaction evidence
Retain the order or withdrawal reference and blockchain transaction ID, then follow the status from your own account or a trusted block explorer.
Protect the account that shows your wallet details
Use a strong, unique password for your ebitpoint account and secure the email address attached to it. Enable two-factor authentication when it is available, and do not sign in through unexpected links.
No legitimate support process needs your password, one-time verification code, private key, or recovery phrase. Treat requests for any of these details as a warning sign.
Open the Bitcoin wallet directly before sharing details
When you need to receive BTC, open the Bitcoin wallet inside your signed-in account and use the current instructions shown there. Do not reuse an address copied from an old conversation or a screenshot when the active wallet view is available.
If a sender asks which network to use, confirm the exact asset and network instructions from the wallet screen before they transfer. An address alone is not a complete instruction.
Review every destination before you send
Paste a recipient address rather than typing it, then compare its first and last characters with the details you intended to use. Also check the selected asset, network, and amount on the final review screen.
Be cautious when someone sends a last-minute replacement address through chat or social media. Return to your own account or a trusted contact channel to verify it independently.
Treat a saved withdrawal address as a security decision
A saved address should belong to a destination you recognise. Confirm it through the signed-in security flow, then recheck the address before you send rather than asking someone to bypass that protection.
Before submitting a withdrawal, compare the selected saved address, BTC amount, Bitcoin network, and any fee shown. A saved label is helpful, but the actual destination characters are the evidence that matters.
Keep a record without exposing secrets
Keep the transaction or order reference after a BTC transfer, purchase, or sale. It lets you follow the status and ask Support about the right item without posting sensitive account information publicly.
If something looks unfamiliar, change your password, secure the email linked to your account, and contact Support through the signed-in route as soon as possible.